Разговорный английский язык в гражданской авиации (309,90 руб.)

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内 容 提 要 本书主要介绍了与民航英语口语相关的知识，全书共 6 章，第 1 章为语音知识，旨在让学生掌握基 本的语音发音，为英语口语的学习打下扎实的基础；第 2 章至第 6 章贯穿了民航地面和空中服务岗位的 各个服务流程，主要内容涉及机票预订、客票服务、入境与海关、办理值机手续、行李托运、安全检查、 机场广播、客舱广播、紧急广播、客舱登机、机上服务、酒店服务等，基本涵盖了民航地面和空中服务 的主要领域与环节。每个章节均包括会话、扩展阅读、语法知识点及练习题等。 本书可作为高职院校空中乘务以及地面服务相关专业的教材使用，也可作为民航企业空中乘务及地 面服务工作人员的培训用书。 图书在版编目（ＣＩＰ）数据 民航英语口语 / 杨长进主编. -- 北京 : 航空工业 出版社，2014.10 ISBN 978-7-5165-0595-3 Ⅰ. ①民… Ⅱ. ①杨… Ⅲ. ①民用航空－英语－口语 Ⅳ. ①H319.9 中国版本图书馆 CIP 数据核字(2014)第 237316 号 民航英语口语 Givil Aviation Spoken English 航空工业出版社出版发行 （北京市朝阳区北苑 2 号院 100012） 发行部电话：010-84936597 北京市科星印刷有限责任公司印刷 2014 年 10 月第 1 版 开本：787×1092 印数：1－4000 1/16 010-84936343 全国各地新华书店经售 2014 年 10 月第 1 次印刷 印张：7.75 字数：189 千字 定价：32.00 元

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○编 ○者 ○的 ○话 《民航英语口语》是针对高职院校民航地面服务和空中服务专业课程编写的。近年来， 随着我国国内民航业逐步与国际接轨，空乘专业的建设也得到了迅速发展，高素质的民航服 务人员，尤其是具备较高英语口语水平的服务人员的需求激增。因此，培养高质量的专业人 才便成了重中之重。本书旨在使学生模拟实际工作的情景，同时，练习并掌握民航服务英语 口语的各种表达，通过大量的实践，达到在地面和空中服务等岗位中准确、熟练地运用英语 进行交流的目的。 全书共 6 章，第 1 章为语音知识，旨在让学生掌握基本的语音发音，为英语口语的学习 打下扎实的基础；第 2 章至第 6 章贯穿了民航地面和空中服务岗位的各个服务流程，主要内 容涉及机票预订、客票服务、入境与海关、办理值机手续、行李托运、安全检查、机场广播、 客舱广播、紧急广播、客舱登机、机上服务、酒店服务等，基本涵盖了民航地面和空中服务 的主要领域与环节。每个章节均包括会话、扩展阅读、语法知识点及练习题等，易于教师教 学和学生演练。 板块编排： 全书共 18 个单元，每个单元（除第 1 章外）基本由 4 个部分组成。 第 1 部分 Warm-Up 引入 该部分图文并茂，根据现实生活中的场景，设计了若干讨论题，通过讨论，引出本单元 的学习内容。该部分旨在培养学生开展口语交流，养成用英语交流的习惯。 第 2 部分 Practical Dialogue 情景对话 该部分设有 2～5 篇情景对话，表格内附有注释。该部分旨在向学生提供真实的模拟情 景，建立会话模板以及相关的词汇表达。 第 3 部分 Practical Practice 实战演练 该部分设有 Expression 和 Exercise 两个板块，Expression 对基本的英语语法知识点进行 了讲解，Exercise 是对 Expression 知识点的实际训练，旨在加深巩固所学知识点以及提高学 生的实际运用能力。 第 4 部分 Further Reading 扩展阅读 该部分作为学生掌握民航课外知识的延伸，为学生提供了基本的机上与地面常识，此部 分针对课文中相关主题进行了补充，拓宽了学生的知识面。 《民航英语口语》可作为高职院校空中乘务以及地面服务相关专业的教材使用，也可作 为民航企业空中乘务及地面服务工作人员的培训用书。 ·i·

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民航英语口语 本书内出现的航班号、航班时刻以及相关资料仅供参考，在实际工作中应参阅有效的航 班时刻表、运价手册和承运人规章。 在编写过程中，我们参考了大量的文献资料。在此，我们向参考过的文献的作者表示诚 挚的谢意。 由于编写时间仓促，编者水平有限，书中疏漏与不当之处在所难免，敬请广大读者批评 指正。 编 者 2014 年 9 月 g iig

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本 书 编 委 会 主 编：杨长进 副主编：毛贝霏 鲁建伟 杨晓青 参 编：向思莹 杨喜琴 孙 海 曹 珍 审 校：胡晓宁

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Contents Chapter One Phonetics 语音知识 ····························································································· 1 Unit 1 Letters & Phonetic Alphabet 字母和音标 ································································ 1 Chapter Two Ticketing 票务 ······································································································· 7 Unit 1 Booking a Flight 预订航班 ······················································································ 7 Unit 2 Ticketing Services 客票服务 ···················································································12 Chapter Three Ground Service 地勤 ··························································································18 Unit 1 Immigration & Customs 入境与海关 ······································································18 Unit 2 Check-in Service 值机 ····························································································24 Unit 3 Baggage Check-in Service 行李托运 ······································································30 Unit 4 Security Check 安检 ·······························································································36 Unit 5 Passenger Requirements 机场问询 ·········································································41 Chapter Four Broadcast 广播 ·····································································································46 Unit 1 Airport Broadcast 机场广播 ····················································································46 Unit 2 Cabin Broadcast 客舱广播 ······················································································52 Unit 3 Emergency Broadcast 紧急广播 ·············································································58 Chapter Five Cabin Service 客舱服务 ·······················································································62 Unit 1 Welcome Aboard 欢迎登机·····················································································62 Unit 2 In-flight Meal Service 飞行中的餐饮服务 ·····························································67 Unit 3 In-flight Service 飞行中的服务 ··············································································73 Unit 4 Special Service 特殊服务 ·······················································································79 Chapter Six Hotel Service 酒店服务 ·························································································85 Unit 1 Hotel Reservation 预订酒店 ···················································································85 Unit 2 Check-out 退房 ·······································································································91 Unit 3 Extra Service 其他服务 ··························································································97 ·I·

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民航英语口语 附录 ············································································································································· 103 附录一 国内、国际主要航空公司两字代码 ··································································· 103 附录二 国内城市航空三字代码 ······················································································ 105 附录三 机场主要设备英语 ······························································································ 108 附录四 机场常见图标 ······································································································ 110 附录五 参考答案 ············································································································· 113 g IIg

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