ON THE INNOVATION FORMS OF CITIГEN’S APPEALS Rysay Boris Georgievich, postgraduate student. <...> Place of study: Russian academy of national economy and public service under the President of Russian Federation. <...> E-mail: borchik91@mail.ru Annotation: In this paper a study of the Russian legislation in the field of regulation of the powers of civil servants of public authorities and local governments in their handling of complaints and citizens through electronic resources. <...> Proposals are being made to create a new electronic system, relying on the system "Anti-plagiarism" and "E-government" aimed at improving the performance and reducing the burden of Deputies of the Russian Federation for the reception, registration and consideration of citizens, as well as the resolution of the administrative-legal disputes arising of these appeals. <...> TСО FОНОrКl LКа ШП 08.05.1994 № 3-FZ (ed. By 23.07.2013) "On the status of a member of the Federation Council and the status of the deputy of the State Duma of the Federal Assembly of the Russian Federation" // MeetТЧР ШП ЭСО lОРТslКЭТШЧ ШП ЭСО RЮssТКЧ FОНОrКЭТШЧ. 1994, № 2, p. 74. 3. <...> Вносятся предложения по созданию новой электронной системы, с опорой на системы "Антиплагиат" и "Электронное правительство", направленные на повышение эффективности деятельности и снижение нагрузки депутатов Российской федерации по приему, регистрации и рассмотрению обращений граждан, а так же разрешению административно-правовых споров вытекающих из этих обращений! <...>