The article defines the urgency of developing scientifically sound solutions
and effective tools in the evaluation of the effectiveness of the public passenger transport system. The work presents a methodology that allows evaluate the effectiveness of the system in accordance with accepted standards in terms of the three components of the "passenger-carrier-department" system, taking into account the interests of each side. To develop a methodology for the evaluation of the effectiveness of passenger enterprises, a model of indexation is used, where the whole set of carefully selected indicators is converted from absolute values to relative ones. The article presents a classification model for the formation of a basic system of indicators for passenger enterprise and a functional scheme for grouping and ranking them. The developed tool can be used for evaluating the public passenger transport systems, its application is illustrated by examples.